Pawpello Privacy Policy
Last updated: July 1, 2026. This Privacy Policy explains how Pawpello, operated by NIL ERTAS LLC, collects, uses, shares, and protects customer information when you visit our website, create an account, place an order, contact us, or use our services.
Information We Collect
When customers interact with Pawpello, we may collect information needed to process orders, provide customer support, improve our store, and communicate with customers.
Personal details (name, email, phone, address).
Personal details such as name, email address, phone number, billing address, shipping address, and account information.
Order and payment details
Order details, checkout information, payment confirmation, refund records, and transaction information. Payments are processed through secure third-party payment providers such as Stripe, PayPal, Shop Pay, Apple Pay, and Google Pay.
Browsing activity
Browsing information such as IP address, device type, browser type, pages viewed, referring pages, shopping activity, cookies, and similar tracking technologies.
Processing orders
Processing and delivering customer orders, including order confirmation, payment processing, shipping, tracking updates, returns, refunds, and customer support.
Communicating
Communicating with customers about orders, product questions, shipping updates, return requests, account activity, and support inquiries.
Personalizing shopping
Improving and personalizing the shopping experience, including product recommendations, store performance, customer account features, and website functionality.
Marketing
Sending email marketing, offers, updates, and promotional messages when customers choose to subscribe. SMS marketing may also be used in the future with customer consent.
Sharing Information
We may share customer information with service providers that help us operate our store, including Shopify, payment processors, shipping and fulfillment partners, analytics tools, advertising platforms, email and SMS marketing providers, and customer support tools.
Customer Rights and Choices
Depending on your location, you may have the right to access, correct, delete, or request details about your personal information. You may also be able to opt out of certain marketing or data sharing activities. To make a privacy request, contact us at support@pawpello.com.
Security
Pawpello uses Shopify and trusted third-party service providers to help protect customer information. Payment information is processed through secure payment providers, and Pawpello does not directly store full credit card details.
Cookies & Tracking
We use cookies, pixels, and similar technologies to keep items in your shopping cart, remember preferences, understand store performance, improve the website, and support advertising or analytics. These may include tools such as Google Analytics, Google Ads, Meta Pixel, and TikTok Pixel.
Email and SMS Marketing
If you subscribe to Pawpello emails, we may send product updates, offers, and store news. You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails. If SMS marketing is enabled in the future, you will be able to opt out by following the SMS instructions.
Data Retention
We keep customer information only as long as needed to provide services, complete orders, process returns or refunds, meet legal or tax requirements, prevent fraud, and maintain business records.
Children’s Privacy
Pawpello is not intended for children. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can review the request.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our store, services, privacy practices, or legal requirements. The updated date at the top of this page will show when the policy was last changed.
Contact Information
If you have questions about this Privacy Policy or want to make a privacy request, contact us at support@pawpello.com.
Pawpello
Operated by NIL ERTAS LLC
Email: support@pawpello.com
